How We Handle Information
We may collect information you choose to provide when you contact us, submit a form, request a demo, download resources, or interact with website features. This may include your name, company, email address, phone number, job title, and details about your business needs. We use this information to respond to inquiries, provide requested information, improve our services, and support sales, service, and operational follow-up.
Our website may also collect limited technical information such as browser type, device information, pages visited, and general usage data to help us improve website performance, security, and user experience.
AI-assisted conversations: Some website interactions may be supported by AI tools, including chatbot and guided conversation features. Information shared in those conversations may be used to answer questions, route inquiries, support existing customers, qualify business opportunities, schedule meetings, create internal records, and improve service quality. Please do not submit sensitive personal, financial, or confidential information through website chat or general contact forms unless specifically requested through a secure process.
We may use trusted third-party services to operate our website and business processes, including hosting providers, analytics tools, scheduling platforms, CRM systems, email systems, and AI service providers. Information may be processed by these providers on our behalf for legitimate business purposes.
If you contact us through a form or chat, we may retain your information for recordkeeping, customer support, sales follow-up, analytics, compliance, and business continuity purposes. We take reasonable administrative and technical measures to protect information, but no website transmission or storage system can be guaranteed to be completely secure.
You may contact us to request updates to your information or to ask questions about how your information is handled. By using this website, you acknowledge this Privacy Policy and our general use of forms, chat tools, and related business systems.
Questions About Privacy?
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If you have questions about this Privacy Policy or how Enterprise Resource Technologies handles website inquiries, please contact our team.